- What problems or inefficiencies was the building facing before switching management?
- What were residents or board members most frustrated with?
- Was the issue related to a specific area (e.g., financial mismanagement, lack of transparency, compliance violations, etc.)?
- What prompted the search for a new management company?
What services did you provide? How do these tie into the listed services on the website:
- Management Services: How did you improve communication, operations, or day-to-day oversight?
- Financial Services: Did you clean up financials, improve transparency, reduce costs, etc.?
- Compliance & Risk Management: Any violations resolved, new protocols implemented, or legal exposure reduced?
- Staffing Services: Did you replace or hire new superintendents/porters/doormen?
- Apartment Sales & Transfers: How did you improve efficiency, reduce bottlenecks, or streamline approvals?
- Emergency Response & Reconstruction: Did you respond to any fires, floods, mold remediation, or similar?
- Capital Projects: What major projects were executed? (e.g., roof replacement, elevator modernization, façade repair)
What measurable improvements occurred? (e.g., reduced violations, better financial health, quicker sales/transfers, happier residents)
How did the board or residents respond?
Any data points (cost savings, time savings, increased reserve fund)?
Quotes or testimonials from board members or residents?